Privacy policy

The protection of your personal data is of particular concern to us. We therefore process your data exclusively on the basis of the legal provisions (DSGVO, TKG 2003). You are generally entitled to the rights of information, correction, deletion, restriction, data portability, revocation and objection, provided that this does not conflict with any legal obligation to retain data. If you believe that the processing of your data violates data protection law or that your data protection rights have been violated in any other way, please contact us. Of course, you can also complain to the supervisory authority. In Austria, this is the data protection authority.

Here we inform you about the most important aspects of data processing within the framework of our website:

Access data/log files

We (or our web space provider) collect data about each access to the offer (so-called server log files). The access data include: Name of the accessed website, file, date and time of access, amount of data transferred, notification of successful access, browser type and version, the user's operating system, referrer URL (the previously visited page), IP address and the requesting provider.

We only use the log data for statistical evaluations for the purpose of the operation, security and optimisation of the offer. However, we reserve the right to subsequently check the log data if there is a justified suspicion of unlawful use due to concrete indications.

Form data

All forms on this website are primarily used for the visitor to contact us. All data entered is treated as strictly confidential and is not passed on to third parties. After submitting a form, the data entered is stored on the server for the purpose of processing the enquiry and in case of follow-up questions, as well as being sent in an e-mail to the visitor and to the site operator for further processing. Optional input fields are provided to facilitate contact and subsequent correspondence. We make a point of only marking really necessary entries as mandatory fields.

Enquiries that do not lead to a specific business case with corresponding storage periods are also stored in our business contact database in order to facilitate any correspondence for subsequent enquiries and business cases. Furthermore, if we can identify legitimate interest in a service/product area, this data will be used for future information about it. Inactive contacts and enquiry details will be deleted after a period of time from the last correspondence in accordance with our privacy policy.

If you give your consent, your name and e-mail address will be stored in our e-mail distribution list until further notice in order to be included in the newsletter, which contains promotional information, among other things. Consent to receive the newsletter can be revoked by clicking on the link at the end of each e-mail. As part of the registration process, we or our newsletter provider store the registration and confirmation time and the IP address of the user. We are legally obliged to log the registrations in order to be able to prove proper registration.

Messages within the scope of a contractual relationship do not fall into this category. This includes the sending of technical information, information on payment processing, queries about orders and comparable messages that you will receive even after unsubscribing from the newsletter.

Our newsletters are sent via European providers who are DSGVO-compliant.

The newsletter is sent using "MailChimp", a newsletter sending platform of the US provider Rocket Science Group, LLC, 675 Ponce De Leon Ave NE #5000, Atlanta, GA 30308, USA.

The email addresses of our newsletter recipients, as well as their other data described in this notice, are stored on MailChimp servers in the USA. MailChimp uses this information to send and evaluate the newsletter on our behalf. Furthermore, according to its own information, MailChimp may use this data to optimise or improve its own services, e.g. for the technical optimisation of the dispatch and the presentation of the newsletters or for economic purposes in order to determine from which countries the recipients come. However, MailChimp does not use the data of our newsletter recipients to write to them itself or pass the data on to third parties.

We trust in the reliability and IT and data security of MailChimp. MailChimp is certified under the US-EU data protection agreement and is thus committed to complying with EU data protection regulations. Furthermore, we have concluded a "Data Processing Agreement"This is a contract in which MailChimp undertakes to protect the data of our users. This is a contract in which MailChimp undertakes to protect the data of our users, to process it on our behalf in accordance with its data protection provisions and, in particular, not to pass it on to third parties. You can read the data protection provisions of MailChimp view here.

Orders in the online shop

In addition to the above information on form data, your data will also be processed in our order management and invoicing software when you place orders in the online shop.

Data necessary for delivery, such as address or contact telephone number, are transferred to our shipping service provider.

All data processing steps involved in this process are carried out by companies that have assured us that the data will be processed in accordance with the GDPR.

Payment processing

If you choose to pay online, the payment will be processed via the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland, to whom we will pass on the information you provided during the ordering process, together with information about your order (name, address, account number, bank sort code, credit card number if applicable, invoice amount, currency and transaction number) in accordance with Art. 6 (1) lit. b DSGVO. Your data will only be passed on for the purpose of payment processing with the payment service provider Stripe Payments Europe Ltd. and only insofar as it is necessary for this purpose. You can find more information about Stripe's data protection at the URL https://stripe.com/at/privacy#translation.

Third-party cookies

Our website also uses the third-party technologies listed below. These third-party providers can theoretically set cookies while you are visiting our website and thereby, for example, receive information that you have accessed our website.

When you call up our website, we give you the option to choose whether only functional cookies or also third-party cookies are permitted in the browser. This decision is saved for a maximum of one month - then you can make the selection again.

In addition, you can set up your browser so that it informs you about the setting of cookies (especially from third-party providers) and you only allow this in individual cases. If you disable cookies, the functionality of our website may be limited. To find out how to do this in a particular browser, you can use the help function integrated into the browser or alternatively http://www.aboutcookies.org call up. This explains step by step how to manage and delete cookies in most common browsers. Alternatively, we recommend the use of a browser plug-in such as http://www.ghostery.comto monitor or block cookies.

We use Google Analytics, a web analytics service provided by Google, Inc ("Google"). Google uses cookies. The information generated by the cookie about the use of the online offer by the users is usually transmitted to a Google server in the USA and stored there. Google will use this information on our behalf for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. In doing so, pseudonymous user profiles can be created from the processed data.

Web analysis with Google Analytics

We only use Google Analytics with IP anonymisation activated. This means that the IP address of the user is shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. The IP address transmitted by the user's browser will not be merged with other data from Google.

Users can prevent the storage of cookies by setting their browser software accordingly; users can also prevent the collection of the data generated by the cookie and related to their use of the online offer to Google as well as the processing of this data by Google by downloading and installing the browser plugin available under the following link: http://tools.google.com/dlpage/gaoptout?hl=de.

You can find out more information about the use of data for advertising purposes by Google, and about setting and objection options on the Google website: https://www.google.com/intl/de/policies/privacy/partners/ ("Data use by Google when you use our partners' websites or apps"), http://www.google.com/policies/technologies/ads ("Data use for advertising purposes"), http://www.google.de/settings/ads ("manage information that Google uses to serve ads to you") and http://www.google.com/ads/preferences/ ("Determine what advertising Google shows you").

The relationship with the web analytics provider is based on standard contractual clauses/an adequacy decision of the European Commission.

The data processing is carried out on the basis of the legal provisions of § 96 para 3 TKG as well as Art 6 para 1 lit a (consent) and/or f (legitimate interest) of the DSGVO. Our concern in terms of the DSGVO (legitimate interest) is the improvement of our offer and our website. The user data is stored for a period of 26 months (according to Google's current default settings).