Data protection & cookies
The protection of your personal data is of particular concern to us. We therefore process your data exclusively on the basis of the legal provisions (DSGVO, TKG 2003). You are generally entitled to the rights of information, correction, deletion, restriction, data portability, revocation and objection, provided that this does not conflict with any legal obligation to retain data. If you believe that the processing of your data violates data protection law or that your data protection rights have been violated in any other way, please contact us. Of course, you can also complain to the supervisory authority. In Austria, this is the data protection authority.
Here we inform you about the most important aspects of data processing within the framework of our website:
Access data/log files
We (or our web space provider) collect data on every access to the offer (so-called server log files). The access data include: Name of the website accessed, file, date and time of access, amount of data transferred, notification of successful access, browser type and version, the user's operating system, referrer URL (the previously visited page) and the requesting provider. Your IP address is stored anonymously in the log files of the web server, so that it is not possible to trace website visits to specific IP addresses.
We only use the log data for statistical evaluations for the purpose of the operation, security and optimisation of the offer. However, we reserve the right to subsequently check the log data if there is a justified suspicion of unlawful use due to concrete indications.
All forms on this website are primarily used for the visitor to contact us. All data entered is treated as strictly confidential and is not passed on to third parties. After submitting a form, the data entered is stored on the server for the purpose of processing the enquiry and in case of follow-up questions, as well as being sent in an e-mail to the visitor and to the site operator for further processing. Optional input fields are provided to facilitate contact and subsequent correspondence. We make a point of only marking really necessary entries as mandatory fields.
If you give your consent, your name and e-mail address will be stored in our e-mail distribution list until further notice in order to be included in the newsletter, which contains promotional information, among other things. Consent to receive the newsletter can be revoked by clicking on the link at the end of each e-mail. As part of the registration process, we or our newsletter provider store the registration and confirmation time and the IP address of the user. We are legally obliged to log the registrations in order to be able to prove proper registration.
Messages within the scope of a contractual relationship do not fall into this category. This includes the sending of technical information, information on payment processing, queries about orders and comparable messages that you will receive even after unsubscribing from the newsletter.
Our newsletters are sent via European providers who are DSGVO-compliant.
The newsletter is sent using "MailChimp", a newsletter sending platform of the US provider Rocket Science Group, LLC, 675 Ponce De Leon Ave NE #5000, Atlanta, GA 30308, USA.
The email addresses of our newsletter recipients, as well as their other data described in this notice, are stored on MailChimp servers in the USA. MailChimp uses this information to send and evaluate the newsletter on our behalf. Furthermore, according to its own information, MailChimp may use this data to optimise or improve its own services, e.g. for the technical optimisation of the dispatch and the presentation of the newsletters or for economic purposes in order to determine from which countries the recipients come. However, MailChimp does not use the data of our newsletter recipients to write to them itself or pass the data on to third parties.
We trust in the reliability and IT and data security of MailChimp. MailChimp is certified under the US-EU data protection agreement and is thus committed to complying with EU data protection regulations. Furthermore, we have concluded a "Data Processing Agreement"This is a contract in which MailChimp undertakes to protect the data of our users. This is a contract in which MailChimp undertakes to protect the data of our users, to process it on our behalf in accordance with its data protection provisions and, in particular, not to pass it on to third parties. You can read the data protection provisions of MailChimp view here.
Orders in the online shop
In addition to the above information on form data, your data will also be processed in our order management and invoicing software when you place orders in the online shop.
Data necessary for delivery, such as address or contact telephone number, are transferred to our shipping service provider.
All data processing steps involved in this process are carried out by companies that have assured us that the data will be processed in accordance with the GDPR.
If you choose to pay online, the payment will be processed via the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland, to whom we will pass on the information you provided during the ordering process, together with information about your order (name, address, account number, bank sort code, credit card number if applicable, invoice amount, currency and transaction number) in accordance with Art. 6 (1) lit. b DSGVO. Your data will only be passed on for the purpose of payment processing with the payment service provider Stripe Payments Europe Ltd. and only insofar as it is necessary for this purpose. You can find more information about Stripe's data protection at the URL https://stripe.com/at/privacy#translation.
Cookies are set both by our website and - if you agree - by third-party technologies. When you call up our website, we give you the opportunity to choose whether only functional cookies or also third-party cookies (staggered in categories) are permitted in the browser. This decision is stored for a maximum of one year - then you can make the selection again.
Depending on your consent, the following cookies are used on our website:
In addition, you can set up your browser so that it informs you about the setting of cookies (especially from third-party providers) and you only allow this in individual cases. If you disable cookies, the functionality of our website may be limited. To find out how to do this in a particular browser, you can use the help function integrated into the browser or alternatively http://www.aboutcookies.org call up. This explains step by step how to manage and delete cookies in most common browsers.
Use of Google Analytics
We use Google Analytics to analyse website usage with the corresponding consent. The data obtained from this is used to optimise our website and advertising measures.
Google Analytics is provided to us by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland). Google processes website usage data on our behalf and is contractually committed to measures to ensure the security and confidentiality of the data processed.
During your visit to the website, the following data, among others, is recorded:
- Pages accessed
- Orders incl. the turnover and the products ordered
- The achievement of "website goals" (e.g. contact enquiries and newsletter sign-ups).
- Your behaviour on the pages (for example, dwell time, clicks, scrolling behaviour)
- Your approximate location (country and city)
- Your IP address (in shortened form, so that no clear assignment is possible)
- Technical information such as browser, internet provider, terminal device and screen resolution
- Source of origin of your visit (i.e. via which website or via which advertising medium you came to us)
- No personal data such as name, address or contact details are ever transferred to Google Analytics.
- The collection of precise location and position data in Google Analytics has been deactivated
This data is transferred to Google servers in the USA. We would like to point out that the same level of data protection cannot be guaranteed in the USA as within the EU.
Google Analytics stores cookies in your web browser for a period of two years since your last visit. These cookies contain a randomly generated user ID that can be used to recognise you on future visits to the website.
The recorded data is stored together with the randomly generated user ID, which enables the evaluation of pseudonymous user profiles. Data in Google Analytics is processed by artificial intelligence. This user-related data is automatically deleted after 14 months. Other data remain stored in aggregated form indefinitely.
If you do not agree with the collection, you can cancel it with the one-time installation of the Browser add-ons to deactivate Google Analytics (https://tools.google.com/dlpage/gaoptout?hl=de) or by rejecting the cookies via our cookie settings dialogue.